FAQs

JLorraine Designs FAQ

Orders & Shipping

How long does it take to process my order?
Most orders are processed within 2 to 4 business days, excluding weekends and holidays. Once your order ships, you will receive a shipping confirmation email with tracking information. (JLorraine Designs)

How long will it take for my order to arrive?
Delivery time depends on the shipping method selected at checkout and your location. U.S. free shipping on orders over $100 typically takes 5 to 12 business days, U.S. standard shipping typically takes 5 to 8 business days, and express shipping typically takes 2 to 4 business days after processing. Couriers do not count weekends in delivery estimates. (JLorraine Designs)

Do you offer free shipping?
Yes. JLorraine Designs offers free shipping on domestic orders over $100. The site also states free international shipping on orders over $100, with delivery estimates that vary by destination. (JLorraine Designs)

Do you ship internationally?
Yes. International shipping is available worldwide. Delivery times can vary depending on the destination country, customs processing, and local courier handling. Customs duties, tariffs, and taxes are the customer’s responsibility. (JLorraine Designs)

Do you ship to P.O. Boxes?
No. JLorraine Designs does not ship to P.O. Boxes. A physical delivery address is required. (JLorraine Designs)

Do you ship to APO/FPO addresses?
Yes. APO and FPO addresses are accepted, though delivery times may vary based on military mail systems. (JLorraine Designs)

Will Hawaii and Alaska orders take longer?
Possibly, yes. Orders shipping to Hawaii and Alaska may require additional transit time beyond standard mainland estimates due to distance and carrier routing. (JLorraine Designs)

How do I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking number so you can follow delivery progress. (JLorraine Designs)

What if my package is delayed or lost?
If your order is delayed beyond the estimated timeframe, contact JLorraine Designs with your order number and tracking information. If the carrier confirms a package is lost, the brand states it will work with the carrier to help resolve the issue. (JLorraine Designs)

What if my package says delivered but I cannot find it?
Once a package is marked delivered by the carrier, claims involving theft or loss after delivery generally need to be handled with the carrier or local authorities. The shipping page also advises customers concerned about package theft to arrange a courier hold or pickup directly with the carrier. (JLorraine Designs)

Returns, Store Credit & Exchanges

Do you offer refunds?
No. JLorraine Designs does not offer refunds back to the original payment method. Eligible online returns may be approved for store credit only, issued by JLorraine gift card, if all policy requirements are met. (JLorraine Designs)

Are all sales final?
Yes, unless an eligible online order is approved for store credit under the return policy. In-store purchases are final sale. (JLorraine Designs)

Do you offer exchanges?
No direct exchanges are offered. If an eligible online return is approved, store credit is issued and a new order can be placed separately. (JLorraine Designs)

Can I return an online order?
Some U.S. online orders may be reviewed for return eligibility, but approval is not guaranteed. All approved returns are subject to the brand’s policy, deadlines, and final inspection. (JLorraine Designs)

How long do I have to request a return?
Return requests for eligible online orders must be submitted within 5 business days of the date the package is marked delivered. If approved for shipment back, the item must be postmarked within 30 calendar days of the original delivery date. (JLorraine Designs)

Who pays for return shipping?
For approved mail-in returns, return shipping costs are the customer’s responsibility and are deducted from the approved store credit. Original shipping charges are also non-refundable. (JLorraine Designs)

Can international orders be returned?
No. International orders are not eligible for returns or exchanges. (JLorraine Designs)

Is swimwear returnable?
No. All swimwear is final sale and is not eligible for return, store credit, or exchange for hygiene reasons. (JLorraine Designs)

Can in-store purchases be returned?
No. All in-store purchases are final sale and cannot be returned online. Eligible online purchases may be brought in store for review, but they still must meet the online policy requirements and approval process. (JLorraine Designs)

How long does store credit last?
Approved store credit expires one year from the date of issuance. It is not redeemable for cash and cannot be transferred or resold. (JLorraine Designs)

Sizing & Fit

How do I choose my size?
Use the size chart on the product page and follow the brand’s measurement guidance. On the Leo Romper page, JLorraine Designs specifically says dress size is based on U.S. sizing, measurements are in inches, and hip measurement should be used to determine the best fit. (JLorraine Designs)

What if I am unsure about sizing?
Customers are responsible for reviewing size charts, product descriptions, and measurements before ordering. The return policy also says sizing concerns do not guarantee return approval and encourages customers to contact the brand before purchasing if they need guidance.

How do I get my measurements?
JLorraine Designs recommends getting your exact measurements taken by a local tailor or using the measurement guide provided on the product page. (JLorraine Designs)

Orders & Product Questions

Can I cancel or change my order after placing it?
Orders are generally processed quickly, so cancellations and changes are not guaranteed. If you need to cancel your order, please email us as soon as possible and we will review your request based on the status of the order.

For order changes such as size, color, shipping information, or payment details, you must contact us by email before your order has shipped. Once an order has shipped, changes can no longer be made and any eligible issue must go through our return process.

If we notice a problem with your order information, we will reach out to you. If the matter is urgent, we may also place a courtesy call.

Can you remake another designer’s design?
No. JLorraine Designs states that it cannot make the same design as another designer. 

Do sale items or final sale items qualify for returns?
No. Final sale items and items marked non-returnable are not eligible for return, store credit, or exchange consideration. (JLorraine Designs)

Can I use store credit on another item or size?
Yes. Approved store credit may be used toward the same item in another size or toward another eligible item on the website. (JLorraine Designs)

Yes, the policy already answers these. Here are clean product-page-friendly versions:

Can I change my shipping address after ordering?
Orders usually cannot be changed after they are placed, including shipping address changes. Please review your order carefully before submitting it. (JLorraine Designs)

What happens if I entered the wrong size?
Please review the size chart carefully before ordering. Sizing concerns do not guarantee return approval, and approved returns are store credit only if they meet the return policy requirements. (JLorraine Designs)

What happens if my item arrives damaged?
If your item arrives damaged, incorrect, or defective, you must submit a return request within 5 business days of delivery and include clear photos of the item, packaging, and shipping label for review. (JLorraine Designs)

Do you refund original shipping charges?
No. Original shipping charges are non-refundable. (JLorraine Designs)

Can I return part of a set or bundle?
Not always. If an item was sold as part of a set, bundle, or promotional offer, all required components may need to be returned together. Partial returns that affect the original promotion or bundle pricing may be denied or adjusted. (JLorraine Designs)

Can I return an item bought in store?
No. All in-store purchases are final sale and are not eligible for return, store credit, or exchange. (JLorraine Designs)

What happens if my package is refused or returned to sender?
Refusing delivery does not cancel your order and does not create a right to a refund. If a package is refused, unclaimed, undeliverable, or returned to sender, any resolution is handled under the return policy and may be limited to store credit only, less shipping charges, return fees, carrier fees, and other incurred costs. (JLorraine Designs)

Contact & Support

How can I contact JLorraine Designs?
For shipping questions, order issues, or general support, customers can contact the brand at info@jlorrainedesigns.com.